Current chapter
Operator at the handoff.
Currently at Triple Whale, leading implementation work and building cleaner paths between sales, onboarding, support, and product.
Strategic operations
Implementation leadership for complex customer systems.
I help teams make onboarding, escalations, and customer operations clearer, faster, and easier to scale without losing the human part of the work.
Service pillars
Three ways the work usually creates leverage.
The throughline is always the same: shorten time to confidence, make ownership legible, and keep operational detail close enough to inform the product.
Accelerated onboarding
Reduce time to value through calmer kickoff design, better pacing, and fewer early blockers.
Clean handoffs
Keep context from leaking between sales, implementation, support, and leadership.
Product-aware ops
Turn frontline patterns into sharper reporting, stronger playbooks, and better product context.
From implementation and support to analytics, leadership, and public service.
Home, experience, writing, projects, and photography, each built to stand on its own.
Design for the handoff, build what people use, and stay close to the details.
A small client-side route for uploads, captions, dates, and a featured gallery view.
The route map
Built to grow by path, not by rebuild.
01 / Career
Experience
The fuller story behind roles across Triple Whale, Elastic Path, Unstack, WordStream, MEDITECH, and public service.
02 / Thoughts
Writing
Field notes on onboarding, escalations, support systems, analytics, and product-aware operations.
03 / Lab
Projects
A route-ready home for future builds, operational tools, experiments, and demos.
04 / Visuals
Photography
A warmer, more personal route with uploads, captions, dates, and a featured image wall saved locally in the browser.
Postcards & recommendations
Travel I recommend when the goal is clarity, not chaos.
I like travel that feels deliberate without being over-planned: strong neighborhoods, easy movement, memorable food, and enough open space to actually notice the place you are in.
Start with one neighborhood, not the whole map.
The best long weekends usually come from picking a compact base and letting the trip feel lived-in instead of rushed.
Choose easy logistics over maximum ambition.
A strong recommendation should make someone feel confident, not turn every day into a puzzle of transfers, check-ins, and overpacked plans.
Give yourself room to disappear into the routine.
The trips people remember best are often the ones with fewer stops and more repetition: the same walk, the same coffee order, the same market after dark.
Get in touch
Let’s build better pathways.
If you need implementation leadership, sharper escalations, cleaner reporting, or a calmer handoff between teams, I’d be glad to talk.